Refund policy

We just want you to love it! 

Patty's Therapeutic Oils offers our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy.

Instructions on how to make your return:

• If you received a damaged, defective, or wrong item from your online order, please contact us right away.
• Online purchases may not be exchanged by mail. If you'd like another product or fragrance we suggest placing a new order.

STEP 1: Package your items and your Shipping Confirmation email.

• Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials.
• Print and enclose the top half of your Shipping Confirmation email to use as your return receipt.
• If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.

STEP 2: Take your package to the carrier of your choice.

• Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
• You will be responsible for the shipping cost of your return.
• Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

• Patty's Therapeutic Oils
  Returns Department
  2602 Cedarwood Rd
  North Charleston, SC. 29406

Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.

 

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.